客服接入不发唤醒熔断非关键词

pcloud-service-book/src/main/java/com/pcloud/book/mq/delay/DelayReceiver.java

@@ -5,12 +5,8 @@ import com.alibaba.fastjson.JSONObject;
 import com.pcloud.book.personalstage.biz.PersonalStageBiz;
 import com.pcloud.book.personalstage.biz.PersonalStageJumpBiz;
 import com.pcloud.book.personalstage.constant.PersonalStageConstant;
-import com.pcloud.book.personalstage.dto.WakeupDelayDTO;
 import com.pcloud.common.core.mq.DelayQueueDTO;
 import com.pcloud.common.core.mq.MQQueueConstants;
-
-import com.pcloud.common.utils.DateUtils;
-import com.pcloud.common.utils.cache.redis.JedisClusterUtils;
 import org.springframework.amqp.rabbit.annotation.RabbitHandler;
 import org.springframework.amqp.rabbit.annotation.RabbitListener;
 import org.springframework.beans.factory.annotation.Autowired;
@@ -54,4 +50,6 @@ public class DelayReceiver {
             personalStageJumpBiz.delayPaper(dto);
         }
     }
+
+
 }

pcloud-service-book/src/main/java/com/pcloud/book/personalstage/biz/impl/PersonalStageBizImpl.java

@@ -500,7 +500,16 @@ public class PersonalStageBizImpl implements PersonalStageBiz {
         String userWxId=wakeupDelayDTO.getWxId();
         String ip=wakeupDelayDTO.getIp();
         this.replacePaperUrl(replyItems, robotId, userWxId, personalStage.getPaperId(),ip);
+        //判断人工客服服务状态
+        Boolean state = false;
+        Integer serviceState = wechatGroupConsr.getServiceStateByRobotUser(robotId, userWxId);
+        if (serviceState == 1){
+            LOGGER.info("人工客服服务中，userWxId="+userWxId+"+robotId+"+robotId);
+            state = true;
+        }
+        if (!state){//客服介入不发唤醒
             sendReplyItems(replyItems,robotId,userWxId,ip,wakeupDelayDTO.getPersonalStageUserId());
+        }
         //下一个延时
         List<PersonalStageWakeup> wakeups = personalStageWakeupDao.getListByPersonalStageId(personalStageId);
         int i=0;
@@ -579,6 +588,12 @@ public class PersonalStageBizImpl implements PersonalStageBiz {
         if("重置体验".equals(userSendContent)){
             return;
         }
+        //判断人工客服服务状态
+        Integer serviceState = wechatGroupConsr.getServiceStateByRobotUser(robotId, userWxId);
+        if (serviceState == 1){
+            LOGGER.info("人工客服服务中，userWxId="+userWxId+"+robotId+"+robotId);
+            return;
+        }
         PersonalStageReply personalStageReply = null;
         List<Long> ids = personalStageReplyDao.getIdsByRelevance(StageReplyRelevEnum.STAGE_NOT_KEYWORD.value, personalStageId);
         Long replyId = null;
@@ -760,6 +775,12 @@ public class PersonalStageBizImpl implements PersonalStageBiz {
     @ParamLog("非关键词熔断回复")
     @Override
     public void sendNotKeywordFusingReply(String robotId, String userWxId, String ip, Long personalStageId, Long personalStageUserId, Long paperId) {
+        //判断人工客服服务状态
+        Integer serviceState = wechatGroupConsr.getServiceStateByRobotUser(robotId, userWxId);
+        if (serviceState == 1){
+            LOGGER.info("人工客服服务中，userWxId="+userWxId+"+robotId+"+robotId);
+            return;
+        }
         List<Long> ids = personalStageReplyDao.getIdsByRelevance(StageReplyRelevEnum.FUSING_NOT_KEYWORD.value, personalStageId);
         if (ListUtils.isEmpty(ids)) {
             return;